Client Code of Conduct

Beyond providing the highest quality of care for all of our clients and patients, our mission is to create a safe and engaging environment to develop and retain a skilled team which further reinforces our belief for superior patient care. Considering some behaviors that have been exhibited in our practice, and the need to care for the team, our mental health, and overall career wellness, we will no longer allow these behaviors to continue.

Effective immediately, a No Tolerance Policy regarding abusive behavior toward our team members will be enforced. Clients or potential clients who participate in any of the following actions/behaviors will no longer be provided services at our practice. We understand emotions often run high but our mission is to provide the highest level of care and compassion for clients and patients and we expect the same in return.

Prohibited behaviors include, but are not limited to:

  • Angry outbursts or yelling at any member of our team.
  • Speaking in a demeaning or rude manner to any member of our team.
  • Vulgar language in general, but specifically calling any member of our team vulgar names or telling vulgar stories or jokes.
  • Disrespect towards any team member based on physical appearance, race, or gender.
  • Insinuating that any member of our team doesn’t care about your pet or values financial gain over your pet’s health/safety. We will always offer the best quality medicine for the situation.
  • Unrealistic expectations of care despite being informed of our availability and ability to care for your pet.
  • Threatening to harm anyone, destroy property, or smear the reputation of The Ellisville Veterinary Hospital to get your way through intimidation.

We greatly value our relationships with all our clients and patients and the basic foundation of any relationship include mutual respect and trust. Our mission is to provide the best possible care we can for every companion we encounter and to support and develop our team in a safe and engaging environment. We appreciate your understanding and support of our values.


The Doctors and Team at The Ellisville Veterinary Hospital

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